Sudds
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القائمة
Book a space
A round marble table with terracotta chairs facing a wall-mounted screen, in a terracotta alcove with recessed display shelving.

Policies

Booking and cancellation policy

This policy governs bookings of spaces, memberships and events at Sudds. By completing a booking you agree to the terms below.

Booking and confirmation

  • All spaces are booked through the Sudds booking platform. A booking is confirmed when you receive the confirmation message.
  • All times are Riyadh time, and the booked period starts and ends exactly as stated on the confirmation.
  • The person booking must be an adult and is responsible for their guests for the whole of the booked period.

Payment

  • The full amount is due at the time of booking, in Saudi riyals and inclusive of VAT.
  • An electronic invoice is issued to the email address on the booking.

Changing a booking

A booking may be moved once, free of charge, if we receive the request at least 24 hours before the start time and the space is available. Any later change is treated as a cancellation.

Cancellation and refunds

  • Cancelled 48 hours or more before the start time: refunded in full.
  • Cancelled between 24 and 48 hours before: 50% refunded.
  • Cancelled less than 24 hours before: not refunded.
  • No-show without notice: not refunded, and the full period is charged.

Refunds are returned by the same method used to pay, within seven to fourteen working days depending on the bank.

Memberships

  • Monthly memberships renew automatically until we receive notice to stop, seven days before the renewal date.
  • A membership is personal and non-transferable, and a month already started is not refunded.
  • Included hours and benefits do not carry over into the following month.

Events and private hire

  • A private event is confirmed with a 50% deposit at the time of contract.
  • Cancelled 14 days or more before: everything paid is refunded.
  • Cancelled between 7 and 14 days before: 50% refunded.
  • Cancelled less than 7 days before: not refunded.

If we cancel

If we cannot provide a booked space for any reason — emergency maintenance, force majeure, or an instruction from a public authority — we offer you an alternative date or a full refund, and the choice is yours.

How to request a change or a cancellation

Write to hi@sudds.sa or call +966 50 524 5507, quoting the booking reference. The time of the request is the moment your message reaches us.